Jr. Support specialist
Job ID: 13127
Apply NowNiosys has a big vision. We launched in 2017 but we’re just getting started and there’s a lot left to do. We are going to invest a ton of time, energy and money into the right candidate and looking for a long-term fit. We're a high performing team working towards a common goal: building an elite online application to help convenience store day-to-day sales, operations and closings. Known for extraordinary customer service and support based in New York, USA.
Tasks:
- Ability to work in multiple systems concurrently while providing support services
- Perform root cause analysis within a ticketing system and incident response forms
- Provide technical support to customers on onlne, chat, email and social platforms
- Participate in 24x7 on call rotation with team members
- Communicate effectively with internal and external customers
- Remain highly organized and detail oriented
- Maintain a sense of urgency when completing tasks
- Work closely with clients to provide 1 – 1 personalized software support
- Trouble-shooting and problem resolution
- Assist clients with software installation and updates
- Documenting issues and solutions and build knowledge base to prevent recurrences
- Provides feedback on problematic trends and patterns to development team
- Developing training documents, short videos on how to do for our customers
Technology skills:
- Proficient computer skills (i.e. Word, Excel, Ticket Systems, Web Applications)
- Excellent verbal and written communication skills
- Knowledge and familiarity with Windows Server, IIS and PHP 7
- Relational Database Knowledge, including Oracle, MSSQL and MongoDB
- Willingness to adapt and evolve to technology changes
- Ability to work independently and within a team
Education & Experience:
- Bachelors in - electronic, technology, engineering or computer science
- 6 months to 1 year application or customer or technical support experience
Why Join Us
We're an ambitious bunch, with our eyes laser-focused on shipping extraordinary experiences to small business owners. You'll be surrounded by talented team members who share a common vision for what an amazing software company could be, and have the opportunity to help build a world-class one, right here in New York, USA.
Contact Us