Customer Success Manager
Job ID: 2003
Apply NowNiosys has a big vision. We launched in 2017 but we’re just getting started and there’s a lot left to do. We are going to invest a ton of time, energy and money into the right candidate and looking for a long-term fit. We're a high performing team working towards a common goal: building an elite online application to help convenience store day-to-day sales, operations and closings. Known for extraordinary customer service and support based in New York, USA.
Tasks:
- Actively serve a portfolio of assigned client accounts to achieve their desired business outcomes via SAAS
- Service existing portfolios and cultivate land-and-expand opportunities
- Lead the implementation efforts of new clients
- Partnering with our Sales & Marketing and Technology teams as well as leadership teams of the clients
- Drive customer software engagement and development of power users across customer organizations
- Documents all activity in the client file to ensure quality and responsiveness
- Followup with customers after the implementations to get their feedbak or to get new requirements
- Maintain communication and governance protocols between clients and teams
- Manage overall relationship with assigned clients, including on-boarding, training and, retention
Technology skills:
- Expertise with Excel and CRMs
- Capable of multitasking and prioritizing workloads
- Analytical and process-oriented mindset
- Expert in product rollouts and enhancements
- Excellent video, phone, written, and verbal communication skills
- Demonstrated ability to assess customer needs
Education & Experience:
- B.S. or B.A. in business management
- 3-4 years of experieance as a CSM/li>
- Be able to demonstrate an understanding of CS metrics
- Ability to manage conflict resolution
- Ability to work in a fast-paced, team environment with a high sense of urgency
Why Join Us
We're an ambitious bunch, with our eyes laser-focused on shipping extraordinary experiences to small business owners. You'll be surrounded by talented team members who share a common vision for what an amazing software company could be, and have the opportunity to help build a world-class one, right here in New York, USA.
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